Customer Satisfaction Level Provided by Air Asia
نویسندگان
چکیده
منابع مشابه
Behavioral Indicators of Customer Satisfaction with Vendor-Provided Information Services
Behavioral dimensions of customer satisfaction with Vendor-Provided Information Services (VPIS) were investigated and three categories of satisfaction-related behaviors were identified:· (1) discretionary collaborative behaviors, (2) switching behaviors, and (3) contending behaviors. Of these three classes, discretionary collaborative behaviors appear to have the strongest relationship with sat...
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ژورنال
عنوان ژورنال: Asian Social Science
سال: 2015
ISSN: 1911-2025,1911-2017
DOI: 10.5539/ass.v11n13p16